Escaping Customer Support Hell
Nearly every customer support person I spoke with was antagonistic and very challenging. They often didn’t understand my problem, and weren’t very helpful in getting to a swift resolution.
It would be such a frustrating, disappointing experience. So much so that I would dread anytime something wasn’t working properly and I’d have to make a dreaded call into what I considered to be customer support hell.
How could so many support people across so many different industries be so unkind and ineffective?
And then I had an epiphany.
What if I was looking at this all wrong? What if my experience of customer service people had less to do with their character and talents and much more to do with my mindset?
How was I treating people who had problems and requested my help? How would they articulate their experience of dealing with me?
Ouch. That was really painful to look at. Because the truth is that I was often antagonistic and challenging. I often was not helpful and undoubtedly left people feeling frustrated and disappointed.
What was behind my treating people poorly, and what would my experiences be like if I let go of that egoist character trait?
It turns out, it made all the difference.
My experiences in the world mirrored – nearly identically – what I was putting out there. As soon as I began changing what was within me, I got connected to a completely different set of customer service reps whenever I called. These people were friendly and helpful. My problems were always solved – often to my great satisfaction.
Of course, it’s not that the customer service people necessarily changed. I very well may have spoken to some of the same people I had in the past. But because I had changed, my experiences of them were completely different.
And that’s the secret to escaping customer support hell. Or any hell for that matter.
One of the most powerful lines in A Course in Miracles states:
Change but your mind on what you want to see, and all the world must change accordingly.
By going within – as Aristotle states, to “know oneself” – we can access the source of all our worldly experiences. From here we can tap into the seat of wisdom to make the inner changes that we’d like to see reflected without.
The results are extraordinary.
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